At Trove Restaurant, we are committed to safeguarding your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about our customers, website visitors, and partners, in compliance with the EU General Data Protection Regulation (GDPR). By engaging with us, you agree to the practices outlined in this Privacy Policy.

Key Highlights of Our Privacy Policy

  • What Information We Collect: Details about personal data we gather and the reasons for collection.
  • How We Use and Share Data: Including information shared with third parties, service providers, and regulators.
  • Direct Marketing and Communication: How we contact you and how you can manage your preferences.
  • Your Rights Under GDPR: Including access, correction, and withdrawal of consent.
  • Data Transfers: Explanation of international data transfers and their safeguards.
  • Protecting Your Data: Measures we take to ensure your information is secure.
  • Contact Information: How to get in touch with us for further assistance.

We may occasionally update this Privacy Policy to reflect changes in legal requirements or business practices. Please check our website periodically for the most recent version.

What Information We Collect and Why

Information You Provide

When you interact with Trove Restaurant, we may request personal data, including but not limited to:

  • Name
  • Contact information (email, phone number, etc.)
  • Preferences for dining, special requests, or other inquiries
  • Payment information for transactions
  • Feedback or complaints submitted via phone, email, or our website

We use this data to provide you with dining services, respond to inquiries, process transactions, and ensure an enjoyable customer experience.

Information We Collect Automatically

When you visit our website or interact with our online platforms, we may collect:

  • Your IP address and device details
  • Browser type and operating system
  • Pages you visit and the time spent on our site
  • Information on site interactions, such as form submissions

We use cookies and analytics tools to enhance your browsing experience. For details, refer to our Cookie Policy.

Legal Basis for Data Processing

We process your personal data under the following legal bases:

  • Performance of a Contract: To provide dining services, handle reservations, or process payments.
  • Legal Obligations: To comply with regulatory, tax, and accounting requirements.
  • Legitimate Interests: To improve our services, market relevant offers, and enhance your experience.
  • Consent: For sending promotional communications where required.

How We Share Your Data

We may share your information:

  • With trusted service providers who help us deliver services, such as payment processors or marketing platforms.
  • With regulators and legal authorities, if required by law.
  • During business transitions, such as mergers or acquisitions, where data may be part of the transferred assets.

We will never sell your data to third parties.

Direct Marketing and Managing Preferences

With your consent (where required), we may contact you about special offers, events, or new services via email, phone, or post. You can opt out of marketing at any time by:

  • Clicking the “unsubscribe” link in our emails.
  • Updating your preferences in your Trove Restaurant account.
  • Contacting us directly at info@troverestaurant.ie.

Protecting Your Data

We implement robust technical and organisational measures to protect your data from unauthorised access, loss, or misuse. Our security protocols include encryption, restricted access, and regular data monitoring.

Data Retention

Your personal data will be retained only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law.

Your GDPR Rights

You have the following rights under GDPR:

  • Access: Request a copy of your personal data.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request data deletion where applicable.
  • Restriction: Limit how your data is processed.
  • Portability: Transfer your data to another provider.
  • Withdrawal of Consent: Opt out of specific data uses, such as marketing.

To exercise your rights, contact us at info@troverestaurant.ie.

International Data Transfers

If we transfer your personal data outside the European Economic Area, we ensure that adequate safeguards, such as EU-approved standard contractual clauses, are in place to protect your data.

Contact Us

For questions, concerns, or to exercise your GDPR rights, please reach out to:

Trove Restaurant
Address: Dublin
Email: info@troverestaurant.ie

This Privacy Policy was last updated on 2024.